Support

Contact channel

Use the Copperleaf contact form for Screenshot Inbox questions and support inquiries.

Open contact form

Response time

Copperleaf Software reviews incoming messages regularly. Support expectations may vary based on request volume and the information included in your message.

What to include in a support request

Include your Mac model, macOS version, Screenshot Inbox version, the folder you are trying to use, and a concise description of the question or issue.

Before contacting support

Check that the folder is still included in Screenshot Inbox and that the screenshot files are still available on your Mac. If the issue involves search, give the app a moment to finish reading new screenshots before trying again.